Forty members of the Kisumu County Health Management Team(CHMT) participated in a GIZ-supported leadership and management training event dubbed ‘Making a difference: the new normal’. It was the third in a series of leadership and management workshops sponsored by the GIZ Health Sector Programme, and facilitated by the Stepwise Management/The DEPOT team of consultants.
This workshop started with a half-day preparation of 18 members of the County Health Management Team, using the “Action Learning” approach which is an experiential learning process that is used to support the participants appreciate their situations or problems using activities and questions. In this form of learning or training, participants usually work in groups and discuss their situations and using their skills and experience, seek ways of addressing matters at hand. Through this, they experience a deep appreciation of respective concepts and environment and acquire various skills including problem solving. In this case, the why technique was one of the skills applied.
Led by Kisumu County Director of Health-Dr. Dickens Onyango, the forty participants included doctors, nurses and pharmacists, together with those overseeing the medical records, administration, biomedical and procurement functions drawn from the CHMT, various hospitals and smaller health facilities in the county. The participants were introduced to the basics of flow charting and mapped out their processes, in preparation for playing an active supporting role during the next two days.
The Kisumu team was taken through the holistic ‘Three Perspectives’ approach that had been designed especially for the program, covering the three interlinking elements of process improvement, leadership alignment and boldness stimulation.
Role plays, storytelling and practical exercises were used to allow the participants to experience the impact of empowerment, motivation and effective communication in their work places. They were also able to reflect on how they would become bolder and more courageous when making decisions. In support of this objective they were helped to develop their emotional intelligence and to engage in win-win negotiating.
At the end of the two days, six cross-functional and cross-hierarchical teams were formed, each selecting one task for the following ninety days:
Sub county Task chosen
Kisumu East Improving commodity management
Kisumu West Providing supervision support
Muhoroni Improving facility deliveries
Nyakach Early HIV testing & treatment of children under 5 years attending OPD
Nyando Triaging at casualty at Ahero Hospital
Seme Preventing RH commodities stock-out due to late reporting
On the methodology, one participant commented: “The material was relevant for both personal and work application,” adding “the training has been done through an engaging and participatory method, with well-experienced and knowledgeable facilitators.”
In his closing remarks, Dr. Onyango said he hoped the participants had been transformed by the workshop. “Just like you don’t see the wind but you feel its effect,” he told them, “if this workshop has transformed you then we’ll see the effects of that transformation. When we get back to our place of work – sub-counties and facilities – are we going to see the effects?” he ended by asking.
* Salome Gitoho, the author of this article, is a Facilitator, Trainer HR and Leadership Consultant of the Consortium that has jointly with GIZ Co-created this process; STEPWISE / THE DEPOT Consortium. Salome is a member of THE DEPOT (The Dan Eldon Place Of Tomorrow), a management consultancy that focuses on leadership, strategy, team building, performance management and coaching.2016-04-29
August 9, 2018
April 18, 2018
February 19, 2018
January 29, 2018